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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

Brand : McFarland & Company, Binding : Taschenbuch, Edition : Illustrated, Label : McFarland and Company, Inc., Publisher : McFarland and Company, Inc., NumberOfItems : 1, PackageQuantity : 1, Format : Illustriert, medium : Taschenbuch, numberOfPages : 222, publicationDate : 2007-10-17, releaseDate : 2007-10-17, authors : Wilson, Despina Dapias, Theresa Del Tufo, Norman, Anne E. C., ISBN : 0786430362

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