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Service failures and recovery strategies in the service sector: Pre-recovery emotions and post-recovery satisfaction in service failure situations

Name: Service failures and recovery strategies in the service sector: Pre-recovery emotions and post-recovery satisfaction in service failure situations
Brand: Monika Bachvarova
SKU: 6836482

Binding : Taschenbuch, Label : LAP LAMBERT Academic Publishing, Publisher : LAP LAMBERT Academic Publishing, medium : Taschenbuch, numberOfPages : 104, publicationDate : 2018-09-05, authors : Monika Bachvarova, ISBN : 3659863025

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Service failures and recovery strategies in the service sector: Pre-recovery emotions and post-recovery satisfaction in service failure situations