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An investigation of service quality in upscale hotels using the critical incident technique

Name: An investigation of service quality in upscale hotels using the critical incident technique
Brand: William Gemkow
SKU: 9859071

Brand : GRIN Verlag, Binding : Taschenbuch, Edition : 2., Label : GRIN Verlag, Publisher : GRIN Verlag, medium : Taschenbuch, numberOfPages : 28, publicationDate : 2011-03-04, releaseDate : 2011-03-04, authors : William Gemkow, ISBN : 3640844386

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An investigation of service quality in upscale hotels using the critical incident technique